Policy

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GRIEVANCE REDRESSAL MECHANISM

1. OBJECTIVE

The Customer Grievance Redressal Mechanism is framed to provide best customer services and to comply with the Guidelines of Fair Practices Code prescribed by the Reserve Bank of India and the Fair Practices Code of the Company which inter-alia set out broad parameters for dealing with customers.

Customer complaints constitute an important voice of a customer and following shall be guiding principles at Credit Gate Private Limited for dealing with customer complaints:

2. PRINCIPLES
The Company shall review Review of risk management system and risk management policy and strategy of the Company, from time to time as may be required. The Company shall also disclose in their Annual Financial Statements, all the details as prescribed by RBI and ROC.

4. REVIEW OF CORPORATE GOVERNANCE POLICY
The board of directors of the Company may review this Corporate Governance Policy from time to time as may be required. Changes, if any, shall be effective only upon approval by the board of directors of the Company.

5. COMPANY WEBSITE
The Company will publish this Corporate Governance Policy on its website for the information of various stakeholders.